Cancellation Policy

Effective Date: September 1, 2026

We understand that plans can change. If you need to cancel an order, please contact PavilionHaus as soon as possible at support@pavilionhaus.com.

Before Processing or Shipment

If your order has not yet entered processing, preparation, manufacturing, or shipment, we will make every effort to cancel it and issue a full refund to your original payment method.

Please note that submitting a cancellation request does not guarantee that an order can be canceled. Because orders may begin processing shortly after they are placed, we recommend contacting us as soon as possible.

After Processing Has Begun

Once an order has entered processing, preparation, manufacturing, or shipment, cancellation may no longer be possible.

If we are unable to cancel your order, we will let you know what options are available.

After Shipment

Orders that have already shipped cannot be canceled.

If you no longer want an order after it has shipped, please contact support@pavilionhaus.com before attempting to return the product. Any return will be subject to our Return & Refund Policy, including applicable return-shipping costs, eligibility requirements, and any applicable restocking fee.

Because many PavilionHaus products are large structures delivered by freight, return shipping costs may be significant.

Refunds for Canceled Orders

When an order is successfully canceled and a refund is due, the refund will be issued to the original payment method.

Please allow additional time for your bank, credit-card issuer, or payment provider to post the refund to your account.

Contact Us

For cancellation requests, contact us as soon as possible:

PavilionHaus
Operated by BH Stores LLC

Email: support@pavilionhaus.com
Phone: +1 (725) 444-3385
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT