Return & Refund Policy

Effective Date: September 1, 2026

At PavilionHaus, we want you to shop with confidence. If something doesn't go as planned with your order, please contact us and we'll help you through the return or resolution process.

1. Return Window

You may request a return within 30 days of receiving your order.

To initiate a return, contact PavilionHaus at support@pavilionhaus.com before returning any product. Returns sent without prior authorization may not be accepted.

2. Change-of-Mind Returns

If you decide a product isn't right for you, you may request a return within 30 days of delivery, provided that the product is:

• Unused and unassembled
• Undamaged
• In its original packaging
• In resellable condition
• Complete with all included parts, accessories, manuals, and documentation

Customers are responsible for return shipping costs associated with change-of-mind returns.

Because many PavilionHaus products are large and shipped via freight, return shipping costs can be significant. We recommend contacting us before initiating any return so we can provide the appropriate return instructions.

Any applicable restocking fee will be disclosed and confirmed with you before the return is authorized.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@pavilionhaus.com within 30 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the packaging if the shipment arrived damaged

PavilionHaus will work with you and the manufacturer to determine the appropriate resolution. Depending on the circumstances, this may include replacement parts, replacement of the product, or a refund.

When a return is required because the product arrived damaged, defective, or incorrect, PavilionHaus will coordinate the applicable return arrangements at no cost to the customer.

4. Return Authorization

Do not ship a product back without first contacting PavilionHaus.

Once your return request has been reviewed and approved, we will provide return instructions and any applicable return authorization information.

Because our products vary considerably in size and shipping method, return procedures and carriers may vary by product.

5. Refunds

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 7 business days following inspection.

Your bank or credit-card provider may require additional time to post the refund to your account.

Original or return shipping charges that are the customer's responsibility are not refundable.

6. Order Cancellations

If you need to cancel an order, contact PavilionHaus as soon as possible at support@pavilionhaus.com.

If the order has not yet entered processing or shipment, we will make every effort to cancel it.

Once an order has entered processing, been prepared for shipment, or shipped, cancellation may no longer be possible and the order may instead be subject to the applicable return terms.

7. Missing or Incomplete Shipments

Some PavilionHaus products may arrive in multiple packages.

If you believe part of your order is missing, contact support@pavilionhaus.com with your order number and details of the missing item or package. We will review the shipment information and work with the manufacturer or carrier as appropriate.

8. Exchanges

Due to the size and nature of many PavilionHaus products, we do not offer traditional exchanges.

If you receive an incorrect, damaged, or defective product, contact support@pavilionhaus.com and we will help coordinate the appropriate resolution.

If you wish to purchase a different product, size, or configuration, please contact us so we can discuss the available options.

9. Non-Returnable Items

Certain products may not be eligible for return due to their condition, customization, manufacturer requirements, or other product-specific restrictions.

Any product-specific return restrictions will be disclosed when applicable.

10. Legal Rights

This policy does not limit any rights you may have under applicable law.

11. Contact Us

For returns, refunds, damaged products, warranty assistance, or other customer-support questions:

PavilionHaus
Email: support@pavilionhaus.com
Phone: +1 (725) 444-3385
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT
Mailing Address:
5155 Blue Diamond Rd
Ste 102 #2865
Las Vegas, NV 89139
United States