Shipping Policy

Effective Date: September 1, 2026

At PavilionHaus, we are committed to providing clear and transparent information about the delivery of your order. Because many of our products are large outdoor structures shipped via freight, processing and delivery times may vary by product, availability, and destination.

Shipping Destinations

PavilionHaus currently ships within the United States. Certain locations may be subject to shipping limitations or additional delivery requirements.

Shipping Costs

Complimentary standard shipping is included on orders unless otherwise stated on the product page or at checkout.

If additional shipping charges are required due to the delivery location or special delivery circumstances, PavilionHaus will contact you before proceeding with the order.

Order Processing

Processing times vary by product and manufacturer.

For Solnara Outdoors products, orders are typically processed within 2–5 business days.

Orders placed on weekends or holidays will begin processing on the next applicable business day.

Estimated Delivery

For Solnara Outdoors products, estimated delivery is approximately 14–50 business days from the date the order is placed, depending on product availability, destination, freight scheduling, and other factors.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, product availability, or other circumstances outside of PavilionHaus's control.

Please refer to the individual product page for product-specific shipping information.

Freight Delivery

Many PavilionHaus products are oversized outdoor structures and are delivered by freight carrier.

Solnara Outdoors products are delivered via curbside freight delivery.

Curbside delivery generally means the shipment is delivered to an accessible location at or near the curb of the delivery address. Customers are responsible for moving the product from the delivery point and should plan accordingly for large or heavy shipments.

Additional delivery information may be provided as your order progresses.

Order Tracking

When tracking information is available, PavilionHaus will provide the applicable shipment details to the customer.

Because tracking procedures may vary by manufacturer and freight carrier, the timing and method of tracking updates may differ by order.

For assistance with an existing order, contact orders@pavilionhaus.com.

Delivery Delays

Freight shipments may occasionally experience delays due to weather, carrier scheduling, product availability, transportation conditions, or other circumstances outside our control.

If you have concerns about the status of your shipment, please contact orders@pavilionhaus.com with your order number.

Damaged Deliveries

Please inspect your shipment as soon as reasonably possible after delivery.

If your order arrives damaged, defective, or incorrect, take photographs of the product and packaging and contact support@pavilionhaus.com promptly with your order number and details of the issue.

PavilionHaus will work with you and the manufacturer to determine the appropriate resolution, which may include replacement parts, replacement of the product, or a refund when applicable.

Missing Items or Packages

If you believe an item or package is missing from your shipment, contact support@pavilionhaus.com with your order number and details of what is missing.

Some large products may ship in multiple packages that arrive separately.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an error in your shipping information, contact PavilionHaus as soon as possible. Once an order has entered processing or has shipped, we may not be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Returns & Refunds

Returns and refunds are governed by the PavilionHaus Return & Refund Policy. Please review that policy for eligibility requirements, return procedures, shipping responsibilities, and refund information.

Contact Us

For questions regarding shipping, delivery, or an existing order:

PavilionHaus
Email: orders@pavilionhaus.com
Customer Support: support@pavilionhaus.com
Phone: +1 (725) 444-3385
Hours: Monday–Friday, 9:00 AM–5:00 PM PST