Solstice Retractable Pergola

Free Shipping: Complimentary shipping is included with your order.

Processing Time: Orders are typically processed within 2–5 business days.

Estimated Delivery: Please allow approximately 14–50 business days from order placement for delivery. Delivery times may vary based on product availability and destination.

Delivery Method: This item is delivered via curbside freight. Additional delivery details will be provided as your order progresses.

We want you to shop with confidence. If something doesn't go as planned with your order, contact us and we'll help you through the return or resolution process.

Returns & Refunds at PavilionHaus

• 30-Day Returns: You may request a return within 30 days of receiving your order.
  
• Damaged, Defective, or Incorrect Items: Contact us if your order arrives damaged, defective, or incorrect. We'll work with you and the manufacturer to determine the appropriate resolution, which may include replacement parts, replacement of the product, or a refund.
  
• Change-of-Mind Returns: Eligible items may be returned within 30 days if they are unused, unassembled, undamaged, in their original packaging, and in resellable condition. Customers are responsible for return shipping costs.
  
• Refunds: Approved refunds are issued to the original payment method within 7 business days following receipt and inspection of the authorized return.
  
• Return Authorization Required: Please contact PavilionHaus before shipping any product back. Return procedures may vary due to the size and shipping method of our products.

This product is backed by the manufacturer’s warranty from Solnara Outdoors. Warranty coverage applies to qualifying defects in materials and workmanship, subject to the manufacturer’s warranty terms and conditions.

For warranty questions or assistance with a claim, please contact PavilionHaus and our team will help coordinate support with the manufacturer.